Regardless of the situation, we have to stick to airline policy. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. If you are not finding a price point that works for you, continue to check to see if something becomes available. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. We recommend that you consult with your doctor or specialist clinic before commencing travel. All refunds will be delayed until the situation stabilizes. If this is not the case, you must let us know. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. Please note that carriers may be subject to change. Bad. StudentUniverse: Reviews, Complaints, Customer Claims | ComplaintsBoard You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse Please see our Contact Us page for info specific to COVID-19 / Coronavirus. Travel credit is stored on your StudentUniverse account for future use. Basic Economy . When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Change rules and fees can vary tremendously. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Your home country and destination country will likely have travel requirements. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. You must comply with local government regulations. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. These include: In these instances, you would need to contact us for help completing your booking. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. All airline tickets must be issued in the name of the passport/photo identity holder. Please see the chart below to see if your flight is eligible for these rewards. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. We aim to provide you with an amazing travel experience. Depends on the airline policy. Airlines have been updating their policies regularly as the situation is changing. Please contact us to see if your booking qualifies. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). Yes, and this depends on the airline's policy. Log in to your account on our website and go to My Wallet to view your credit. However, sometimes the deal may not be available for all dates or to/from all airports. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Telephone calls to or from any of our consultants may be recorded for training purposes. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. Travel for less and live for more with deals, contests and more. Also, current discount deals are available at the link. Save your details for a quick and easy checkout process. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. If you have registered before, please check your registration is valid and has not lapsed. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Do you have better flight specials available by phone. This deposit is non-refundable unless your tour is cancelled by us. You can file an insurance claim through the company and wait to hear from them directly. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. Please understand that travel service providers may not be able to accommodate every request. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Additionally, a small number of itineraries do need to be booked via an agent. StudentUniverse is not an insurance company. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Please allow adequate time to obtain any such advice or documents. Give us a call back when you're ready to rebook. Good. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Your travel credit and expiration date can be found in My Wallet. To find out if there is a fare difference . Most of these changes will be minor and we will advise you of them at the earliest possible date. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Many airlines are offering to waive change fees for flights booked in the next few . There are a few exceptions that must be booked on the phone with our agents. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. Our agents cannot enter these codes once an order has been placed online. For many airlines, the credit is good through December 31, 2020. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. Prices are per person and inclusive of tax unless otherwise indicated. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Failure to provide this information on check in will result in passengers being denied boarding. StudentUniverse is not an insurance company. Bottom Line. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. Coronavirus Airline Policies - StudentUniverse Refund Policy. You are solely responsible for any such fees. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. The active codes can always be found on our Promo Codes Page. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. We cannot guarantee that the travel service provider will credit you with point for your booking. Yes! The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. StudentUniverse | Better Business Bureau Profile For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. All individuals departing from the United States of America must be in possession of a valid passport. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. First, visit the link for Studentuniverse Refund Policy Coupon Code. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. combination of at least two of the following components selected before You can view any fees associated with canceling your ticket under the My Trips section of your account. last updated: June 29, 2021. Additional fees for baggage may apply. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. Failure to produce either may result in the provider refusing to honour the reservation. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. The name on the credit card can be different than the name of the traveler. Prices are subject to increase prior to the time you make full payment. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. LAST UPDATED: March 3rd, 2023. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. We cannot issue a refund for you if the airline policy does not allow it. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. If your airline is offering refunds, we can advocate for a refund on your behalf. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. Most Popular. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Well be with you within a few days. No, please dont! We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Without this, you can be denied boarding. The lead-named traveller must provide written notification. How do I change or cancel my flight ticket? We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. StudentUniverse: Cheap Student Flights Minimum stay and maximum stay rules apply to return and multi-stop flights. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. If you would like us to petition to the airline for a special request, we will advocate on your behalf. No date changes are permitted outside of your tickets validity period. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. :). Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Refund Policy | Student Union - University of Tennessee (Opt out at any time). Such terms and conditions may be disclosed by use of hypertext links. One-way fares to non-US destinations can require special visas. We will message those requirements to you (if there are any) prior to you making any purchase. All prices are subject to availability and can be withdrawn or varied without notice. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). We are not obliged to accept your order and may, at our discretion, decline the order. You agree that you are bound by such additional terms and conditions. Maybe. www.cdc.gov. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. If your search has some of these special fares available it will be messaged in the search results. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. Dollars? You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code For any fare we advertise, we first check to make sure there are some available seats. A refund must never exceed the original payment amount. Please contact us by phone if you are having technical difficulties on our site. This page sets out the Terms and Conditions under which you . Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. We will ask you for details about your experience to forward to our technical support team. Masks are now mandatory in airports, train stations and other ports of travel. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. Youll be able to use it on StudentUniverse, for flights operated by that airline. StudentUniverse assumes no liability for the acts of the service provider in refusing service. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Please ensure you read the credit details and then give us a call when youre ready to book. Travel documents cannot be transferred to another person to use. If you look up reviews of tripmate, you will see 1 star across the board. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Log in to get the phone number and call our agents, who will help you book over the phone. Refund Policy. It is entirely at the airlines discretion to provide you with a seat on a later flight. You will need to input your traveling companions' details before entering your credit card information. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Please note that for all air bookings a service fee of up to 16 will apply. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. All flights are non-transferable and cannot be used by anyone other than the ticket holder. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. You also can't split it between multiple flights. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. You must notify your consultant of your payment once it has been made. accounting for a significant proportion of the package. All refunds will be delayed until the situation stabilises. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. Airlines can deny boarding without the proper identification.