endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Skip the side navigation menu and go to the main content. f If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Min of $5. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. No they don't keep cash at the stations. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Getting dinner in Oakland this Fridaywill I get robbed? The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. f Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Location of mushroom dispensaries in Oakland? In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Paper tickets balances cannot be transferred onto a Clipper card. You will get a check in the mail at the address you provide. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Yes, you can manage your account using the Clipper app and in your mobile wallet. What should I do if my card is lost or stolen? Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). All rights reserved. /Tx BMC Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. What a scam! Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Clipper is committed to protecting your privacy. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. EMC If your card is registered, contact us so we can block your card from further use. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. EMC Phone. You can have multiple adult cards associated with a single account. Please contact Clipper Customer Service at 877.878.8883 to request a . H*2T0T3415Rf& endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream What do you recommend for getting this resolved? For more information, call the BART Treasury at (510) 464-6841. E\\y\F@B.THH!*o* Paper Tickets Agreement | Clipper We contacted Clipper and were instructed to write letters to get the refund on two cards. /Tx BMC E\\y\F@B.DHR!"g/ Key Clipper information translated to Spanish. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. For details about how to apply for a refund, download theClipper Cancellation Form. E\\y\F@B.THH!*o* balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. The Go Pass is also available to graduate students until December 31,2022*. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. E\i\\ `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Page Redirection - Home | Clipper Someone else may be able to use it. If you forget to tag on and/or off, you will be subject to citation. about the future of clipper (external link). At your request, we can mail you a new card with your balance restored, typically within 2 business days. E\\y\F@B.THH!*o* BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Get Morning Report and other email newsletters. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. My spouse, relative, or close friend needs help managing their registered Clipper card. /Tx BMC 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream For faster replacement, you also can pick up your replacement card at an in-person service location. /Tx BMC Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream bFrADhDwzeCJt>HJG()qCFY9Vq{$s? What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. BART completes systemwide conversion to Clipper-only sales When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Options to Oakland Airport from Union Square. Clipper and Pay by Phone | bart.gov What can I do with an online Clipper account? 0.749023 g BARTs Treasury Department will then process the refund. Authorize payment below. Donations of tickets with unused value of less than $1 can be made to local non-profits. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Treasury will mail you a check. f 0.749023 g /Tx BMC EMC Can I have more than one card in my Clipper account? Key Clipper information translated to Chinese. Many of the cards have about $50 on them, but a couple have about $200. Pay With Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. endstream endobj 185 0 obj <. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper card refund - Oakland Forum - Tripadvisor /Tx BMC 0.749023 g BART will refundpaper ticketswith a remaining value greater than $1.00. Be sure to review the paper ticket fare chart at the station. BART will also refund full unused paratransit ticket books. Opens in new window. Opens in new window. Learn more about our privacy policy. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Will the toll lanes reduce traffic jams? However, money added since then does not show on the account, as weve not used the cards. Then when you exit, Caltrains will tell you that you have a negative balance. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . 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Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Otherwise, you will be logged out automatically. EMC 0 0 10.1455 10.364 re BART will refund tickets with a remaining value greater than $1.00. Eventually, we got the refund. It is recommended that items of value be insured when selecting this option. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Refund will be given as Returns shipping; 14 days: Money Back: . /Tx BMC endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream I havent needed to use it in that time. 0.749023 g We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Clipper says it does not take funds away, even if the card goes unused for years. EMC You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. H*2T0T341f& To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. f Baseball History 1921 Hall of Fame & Other Players/Teams Original News 2020, Metropolitan Transportation Commission. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re Add value, set up autoload, and check your balance! HD 0UR K(EP%xg:#6(=VU-zTqwn?p Stanford, California 94305. Home | Clipper Key Clipper information translated to Chinese. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream And Orca card. Clipper says it does not take funds away, even if. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Each Smart Pass user only gets one replacement per calendar year. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. But nobody did. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You wrote about Clipper freezing accounts. Is there a way to purchase the card without paying the fee? HD 0UR K(EP%xg:#6(=VU-zTqwn?p No. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. endstream endobj startxref 0 %%EOF 332 0 obj <>stream So what you could do is to rack up a negative balance to offset the $3 fee. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream EMC If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. So take your balance down to $1.50. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> Metropolitan Transportation Commission . Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . No service to Chase Center atthis time,stay tuned for updates. HD 0UR K(EP%xg:#6(=VU-zTqwn?p USF does not issue refunds for a lost commuter subsidy. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Transit pass refunds are subject to transit agency approval. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you are still having trouble with your Go Pass, please contact us at. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. If your card is registered, contact us so we can block your card from further use. If your card is registered, contact us so we can block your card from further use. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. A: No. E\\y\F@B.THH!*o* You can add value, see what's on your card, and see recent transactions. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Tickets submitted for refund must have been purchased by cash or debit card. EMC How can I manage the account on their behalf? To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. Orders will not load if your Clipper card balance is negative. Latest Clipper News Never miss Clipper news! BART to stop selling all discounted magnetic tickets on December 31 Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. /Tx BMC endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. 0 6 Here's what you need to know. OneCard FAQ | OneCard Office Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? o Discover . You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. E\\y\F@B.THH!*o* /Tx BMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. For defective cards, no fees will be charged. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Graduate students are not eligible for a free Go Pass after this date. HR - Benefits - Pre-Tax Commuter Benefits | myUSF E\\y\F@B.DHR!"g/ When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Your session is about to expire due to inactivity. /Tx BMC I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Clipper cards will hold a maximum of $300. 0 0 10.146 10.364 re Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. f If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . After that, you need to tag on and off for each ride. For faster replacement, you also can pick up your replacement card at an in-person service location. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Add only that total amount to your card. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Clipper is committed to protecting your privacy. New Oakland Clipper Customer Service Center Serves East Bay Customers Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. If a Clipper card is not used for six months, it can be deactivated. more. For more information, please refer to our pre-tax payroll deduction web page. Include the card number in your description. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. A: Fire off an e-mail to clipper@bayareametro.gov.