Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. They charge an excessive retainer fee. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Prices are subject to change and will vary depending on the specifically selected products and services. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Submit a complaint and get your issue resolved. After being in my new office they are increasing rent by 8.7%. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. She replied to me by email that my case had been started. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Get help. Share your photos and videos with others to prove the truth of your words. 1. I would like to help you further in this matter but haven't been able to identify your account. They charge your card for amounts more than stipulated on invoices! Thats no big deal, makes sense. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I have requested a retainer refund for almost three months. One time I was waiting on the phone for almost three hours. Regus in Waukesha, WI 53188 - (262) 832-3700 Please advise what can we do to get back our retainer refund? My Regus ID: ********. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Hard revenue focused. You should receive your refund within 30 days after your agreement end date. This does not affect customers who have a permanent space as these are reserved specifically for them. This will ensure the agreement ends at the current final date and will not renew further. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. This will surely increase the credibility of your complaint. I would love the opportunity to help further but havent been able to identify your account. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. With whom I spoke until now? *We conduct corporate trainings on your preferred dates and location for no additional cost. The company left an official comment on this complaint. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Interested in a new product or service? Requesting your refund is easy. It is clean and smart and well organised. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Please remember that the retainer is refundable at the end of your agreement. Trustpilot is assessing this review in accordance with our flagging process. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Regus Office rented: Wisma Atria Singapore We pay those as well. Changes in an organization are about more than just policies. October 23 We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. If it has been longer than 30 days, please get in touch so we can investigate further. Great discounts. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Customer service is simply poor. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Best regards,Michelle Spire. Regus Management Network Reviews, Complaints, Customer Service Lorem ipsum dolor sit amet, consectetur adipiscing elit. They signed me up for things that I didn't ask for - didn't realize it in the fine print. They still continue to send invoices with no one responsible to be there to answer. same goes with debt collector from malaysia that emailed me abt 3 months ago. Thank you, Lorraine Brule Global Customer Service at Regus. I still did not hear anything back from them. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. The company left an official comment on this complaint. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. (Update) Do not delete my post! Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. She promised me that I could get it on October 19 because it took 48 hours. I still did not hear anything back yet. Ts and Cs apply. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Prices are subject to change and will vary depending on the specifically selected products and services. Regus lacks personal approach The centre's staff are friendly and helpful. We use dedicated people and clever technology to safeguard our platform. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Company Name: Max Dragon Technology Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I called Regus account desk and Dom S. got my call. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. I would love the opportunity to help further but havent been able to identify your account. Anyone can write a Trustpilot review. This is a multi-location business. Regus flagged this review for containing harmful or illegal content.Read more. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! I sent Regus how my retainer process is going? It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Regus helps businesses find and create the right workplace for their people. If you refuse to pay their bogus invoices they will send you to collections. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I got an email from trustpilot. Lets find the right workspace for you and your team. I told you my account number is 9054006! A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. *Ts&Cs apply; participating locations only. After investigating we noticed that your online request was missing. We appreciate your business. Turned up at 450 Bath Road, Heathrow. Paid for parking online and have now received parking ticket from private company. But change is necessary and you as a change manager will be expected to lead from the front. If it has been longer than 30 days, please get in touch so we can investigate further. Unfortunately, we're unable to help you because we don't have your account information. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot this is absolutely gross and scam. Eventbrite page will show up only the start dates of all training sessions. We pay those as well. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I look forward to receiving more information from you. As expected, I didn't get any reply yet from Regus. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Build an instant presence wherever you need to be, at prime business locations. But the Regus does not have flexibilities, nor willing to retain long term tenants. The additional increase in your monthly fee is due to the annual indexation. ive been trying to get my money back ever since. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. As you can see from your statement of account, available online (e.g. Manage all of your workspace and business needs. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. She would do her best to escalate my process by letting them know this terrible status. Its an automated process. This is really bad customer service. It's an automated process. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Its an automated process. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Unacceptable billing practices. Sent numerous emails to account. Share your photos and videos with others to prove the truth of your words. If you were to take direct space or a sublease you would also see these fees in your rent annually. Why take the Change Management training from Reform Skills Inc? Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. PDF These General Terms and Conditions apply to Office/Co -Working - Regus I am a small business and cannot afford any of this. They would not remove the items that I didn't want. BBB Business Profiles are subject to change at any time. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Serviced Office Space at 9160 Forum Corporate Parkway | Regus Where appropriate, well also take steps to prevent the situation from happening again. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Company CEO: Linda Worthington How BBB Processes Complaints and Reviews. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. That exception is made on the understanding that an additional service retainer is payable. Regus always emphasized that it keeps its policy. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. 3. It goes against our guidelines to offer incentives for reviews. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. BBB Business Profiles generally cover a three-year reporting period. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Remember me BBB Business Profiles may not be reproduced for sales or promotional purposes. Location: Singapore Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Here are 8 tips for writing great reviews. Please email me at Lorraine.brule@regus.com with your company name and details. Manage all of your workspace and business needs. Hi Hannah, Im sorry if you felt the need to escalate this. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. After being in my new office they are increasing rent by 8.7%. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Requesting your retainer refund is very easy: simply log into your online account (i.e. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Give your team a place to focus, thrive, and grow, while we take care of all the details. October 19 Unacceptable billing practices. If you have a helpdesk contact, we would expect a 24hours reply. 7. We also ensure all reviews are published without moderation. It can take many months and still not response. Lease period: April and May 2018 DO NOT give them your payment info, DO NOT sign with them. Find out how we combat fake reviews. This will ensure the agreement ends at the current final date and will not renew further. Regus | Serviced Office Space, Coworking & Virtual Offices if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Because Regus prefers to hold that retainer as leverage over you. Originally, total costs 20k THB, but end up with 50k THB. Well guide you through the process. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Your satisfaction is very important. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. If it has been longer than 30 days, please get in touch so we can investigate further. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot I was a customer with a licensing agreement set to expire on December 31, 2022. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Available for as little as a day, or as long as you need. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I will be taking legal action if this is not returned within 28 days (31/03/2023). its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. We appreciate your business. Log in to access all our services and products Email. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. I signed a lease agreement with Regus for an office space Professional rooms for your next training session, interview, or pitch, wherever you need it. Office staff are always friendly. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that.