We also ensure all reviews are published without moderation. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I replied that the only solution I will accept is for the contract to be canceled and the money returned. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We are a seasonal business and up until this year it worked for us. Our customers satisfaction is our priority. It then states that you must provide this written notice at least three months before that end date. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Book on the day or in advance via the app. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. All agreements end on the last day of a calendar month. Were clear about this from day one. However when I went to check out online, their web site went blank. 3 Things to Do When Terminating a Regus Contract - Regu He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Dont believe them they are massive frauds. Search for participating airport lounges and eateries here . As you can see from your statement of account, available online (e.g. Global Customer Service at Regus, They auto renew your contracts without your permission. I really thought that this company would be a good option for expanding our business. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Thank you, I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. The reps refuse to escalate blatant misconduct on their part to their management. Sandra Melody Global Customer Service at Regus. If you sign up on monthly then it should remain on a monthly plan. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Were sorry you had this experience and would love to help. Regards, How to stop regus from harassing me? Once your agreement with us has been renewed, well confirm it via email. The temperatures in our office are 31 degrees and up everyday for the last few months. 2.3.2. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. This should not come as a surprise to any customer. It's a yellow button near the top of the page. Head of Customer Services. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. They shut down my location with 2-day notice and then cancelled my agreement retroactively. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. You will not be able to engage with anyone capable of resolving dispute or concerns. They would not remove the items that I didn't want. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Can't believe these thieves are still in business/. Wow, Hi Jane, I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. DO NOT BE FOOLED BY UPFRONT LOW PRICING. They reference their terms and conditions and just continue to charge me month after month. I wish I never did business with this company. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. Have a question or issue with your current products and services? If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. Can I change my membership after Ive signed up? The process is anything but"efficient, ""simple, "or even clear. How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow We have never had a late payment in the 7 years we have been there, which accounts for nothing. please give me my refund. We call this the "Veeto Demand" period. Also they thretaten u with debt collector and give all ur personal data for them. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Then makes an excuse! Remember that I need to escalate this and if I escalate this it will not be approved.". 2.3. 2023 Trustpilot, Inc. All rights reserved. As a result, your current term will end on 31st December 2022. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. 11-20 people: Full refund in case of cancellation 10 days or more in advance. I have stopped all payments since then due to loss of job and relocation for school. So I assumed the purchase transaction failed and chose a different vendor. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Your satisfaction is very important. Business Profile for Regus Management Group, LLC - Better Business Bureau I have a Regus lease and have been trying to cancel the agreement for the past two months. Office staff are always friendly. The quality of Regus office space is good and available services/appliances were reliable. Best regards, I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Who has the free mental bandwidth to keep track? Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Kind regards, Today Sandra replied to my messages on both message boards and via email. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. DO NOT give them your payment info, DO NOT sign with them. I havent been able to identify your account. [Resolved] Regus Review: Termination of membership agreement The global pandemic has hit lots of businesses in different ways. 2. Yes. Unacceptable billing practices. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Furthermore, it's our goal to make this an efficient yet very simple process. Thanks for your services, we will make sure we don't recommend you and take our business else where. You can call, but they don't know what's going on and have little to no authority to fix the issue. I have never experienced such horrible customer service! On this page, you can first browse which airport lounges are available through this partnership. Disgusting behaviour. Stay far away from Regus folks. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. I paid for the service up until that point. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. This answer was rated: . All of our templates are completely free to use and are designed to save you time and hassle. Though I discontinued using the office after 11/30/21, I have paid for December. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. You have been with us for several years and already experienced renewals. I cannot wait to advise every person that I can against engaging with this organization. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. ive been trying to get my money back ever since. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. But once you are in the system - you can't do anything. What Regus did: I have tried ending my service with Regus but they won't allow me to end. Move out, and move on. My membership number is XXX-0000-11111-0000. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Meeting Room Rental | Conference Rooms For Rent - Regus they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! 205 0 obj <>stream If not, let us think for a moment about the case law. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. DO NOT TRUST THESE FRAUDSTERS! after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Passes purchased in this way are non-transferable and not changeable. Orangetheory has a 30-day membership cancellation policy. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Youll be billed each month. Moreover, forthwith please remove my name from all the associated records too. Your email address will not be published. This company hates its customers, and treats them with destain. I didn't know if the transaction actually went through. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Can I use a business lounge if I have a coworking or a private office booking on the same day? Originally, total costs 20k THB, but end up with 50k THB. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Once they sell you something that will be the end of you being treated as a valued customer. Prices are subject to change and will vary depending on the specifically selected products and services. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. You can change your membership when its time to renew - just let us know. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. You have not been charged fees for no reason, you have been charged correctly. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. You will regret signing with Regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I highly recommend Regus for your professional work. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. Man, that would be dirty. A year later I re-opened another account for again a years time. PDF Regus Offers Terms and Conditions We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. So, I would like to request you to cancel my membership with you kindly. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Platinum membership includes access to an office. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. No one would contact me over the phone. From,Hedy GreeneAp. Platinum Plus costs about $300 more, but it really wasn't clear why. We have a team of specialists available 24/7 to help you find the best solution for your business. It is just because of the nature of my job. Turned up at 450 Bath Road, Heathrow. Global Customer Service at Regus. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Best regards, For a company as big as Regus to not have a complaints procedure this is appalling. And, therefore continuing the membership is not possible anymore. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Here is a simple format for writing this letter , To, I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Company Name: Carrie Jaffe or Accurate Assessments of San Diego I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. We use cookies to improve your experience and deliver personalised content. If it has been longer than 30 days, please get in touch so we can investigate further. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. In case, there is any cancellation fee or refund, make sure to include the same in the. This is not the case. It should have been very easy to secure me as an advocate for the company. Companies can ask for reviews via automatic invitations. Only pay for the services you need and access workspaces when required. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Trustpilot is assessing this review in accordance with our flagging process. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. We apologize for any inconvenience caused. Michelle Spire Is that price point per person? Regus is extremely recommended if you want to lose your hard earned money. How did you work around that? 0 My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Hi Latasha, They are real scum bags. Regus Luton have a very devious way to prevent full deposit return. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot She basically copied and pasted the same response she has given to other customers about the terms and agreement. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I have no complaints regarding your club and the facilities. I have now joined acquire and Regus. Michelle Spire Absolute disregard for tenants. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. I checked my email and didn't see any confirmation emails from Regus. I had an error with their billing department which was 100% their fault. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Do not do business with this company. Copyright 2023 Community Evangelical Church. After being in my new office they are increasing rent by 8.7%. Youre able to bring one guest per visit. Your email address will not be published. How easy is it to get a hold of customer service at regus? Shut it down because I didn't need it anymore. Professional rooms for your next training session, interview, or pitch, wherever you need it. Comfortable, professional environments. I refused to pay for a service that their system just added to my account until this issue was resolved. Unrivalled workspace. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. how to cancel regus membership/account? We appreciate your business. Besides, the facilities provided by you are also impeccable. AvenueErie Rhode Island 24975. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. What steps can we take to get out of this contract and prevent them from suing us for the rental? !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Give your team a place to focus, thrive, and grow, while we take care of all the details. According to the contract terms, the last date of my membership with you is on {the date}. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. They still continue to send invoices with no one responsible to be there to answer. However, we will ask you to go through some security steps as part of our fraud-prevention policy. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. There is non existent customer service department. I would like you to please confirm the receipt of the letter and the cancellation. you pay $100 for membership for your first five months. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. It was an outstanding experience at the gym. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. With office and coworking membership, can I keep using the same private office for consecutive days? For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. I entered card for both. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. And that`s not the case. I have been renting an office space at Regus in Kings Hill for over 12m now. its auto renewed. Membership: 2.3.1. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. However, we also have a business to run and cannot cancel signed agreements. Yes. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Michelle Spire At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. I was using virtual office space. Michelle Spire Hi Jody, I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. They signed me up for things that I didn't ask for - didn't realize it in the fine print. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Deplorable behavior by Dr. Carrie Jaffe. In the next paragraph, you should ask the authority for confirmation of cancellation. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Requesting your refund is easy. Unfortunately not. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. myRegus asks for Credit Card as well as DragonPass in Payment Details. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Anyone can write a Trustpilot review. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus?