To be on the safe side, let us and your accommodation provider know immediately if you or any member of your party become ill so that we can help and support you every step of the way. For the freedom of your own space and the perks of a package holiday, choose Jet2Villas. In the unlikely event of any schedule changes or cancellations, we will notify you using the address provided at the time of making your booking. Online check in If you have any doubt as to your fitness to fly you must seek medical advice and follow any advice provided regarding the use of medication for your journey. This means that if youre departing from Antalya, Bodrum, Izmir or Dalaman, you may be subject to additional security screening in addition to airport measures. You will be one of the first three stops on arrival, and one of the final three pickups on your departure transfer (although please be aware that in certain circumstances, including due to local traffic conditions, delays to incoming flights and roadworks, we may need to make additional stops). If you're travelling with Jet2, you can transfer your ticket to someone else. Where possible, we will tell you about the withdrawal of any facility as soon as possible. Before undertaking any activity while on holiday ensure that youre adequately covered by the terms and conditions of your insurance policy. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, you will have the right to cancel your booking. Please note, transfers are not included within a Jet2CityBreaks booking. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. 1. The Master may also withdraw some of the ships services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. Jet2.com, the leading low cost leisure airline, is launched! We endeavour to advise you of all local charges in our descriptions but this may not be possible or they may change from time to time. Please note that all information relating to local restaurants, resort activities and other resort services provided is for general guidance and information only. The lead name of your party may cancel your holiday at any time. In the event that you cancel your holiday you must still pay any insurance premiums and amendment charges which arose before the cancellation, any deposits paid for any pre-booked items or services and the APC Sum. It . Getting started booking and paying for your holiday All other ancillary charges on the flight or during the holiday, such as legroom and in-flight meals, room upgrades, and optional meal arrangements, and for villas, pool heating, shall be chargeable. If you feel threatened - stay calm and try to be firm and direct; remember that you always have the right to say NO at any point. Please see details in the voucher received when booking or call +44 (0) 113 387 9501 This means that you are able to get a refund for your flight by selling it to another person. This shall be the case even if the services did not comply with the laws and regulations of the UK which would have applied if those services had been provided in the UK. If you want to make payments towards your balance, pay your balance early or change the card you're paying your final balance with, you can call 0333 300 0737 or log in to Manage My Booking. Our friendly Customer Helpers have received training on hidden disabilities and if you or a member of your party has any special requirements, please contact our Special Assistance team before travel. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). 13. IF YOU SMELL GAS: ): In many establishments, especially beach resorts, insects in the rooms (e.g. Also, please note that excursions to religious sites, churches and temples will often have strict dress code policies (e.g. If that happens, you and your travelling party will be prevented from using your booked accommodation, transport and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Please contact our Special Assistance Team for more information. Please be aware that we have been instructed by the UK government to put additional security measures in place on all our flights from Turkey, to the UK. At Jet2holidays we take every step to ensure an excellent customer experience. Your right to a refund and/or compensation from us is set out in these terms and conditions. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. Passport, visa and immigration requirements and foreign office advice However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. If you change your booking Call recording It does not form part of your holiday and is not governed by the Package Travel and Linked Travel Arrangements Regulations 2018. All flight times are local and in 24 hour clock. A mum from Edinburgh was refused a full refund less than 24 hours after booking a package family holiday when she found out the hotel is a nine-hour journey and ferry ride from the airport with no transport provided.. She had booked to go to Tenerife with her husband and two young children aged 10 and 11 later this year on their first family holiday in three years due to Covid. The policy is provided by Jet2holidays, who is an appointed representative of ROCK insurance Group. Please see details in the voucher received when booking Please note that in most cases, the Athens Convention limits liability for death and personal injury and for loss of and damage to luggage, and makes special provision for valuables. The airline assistance starts from the Jet2.com checkin desk until the baggage reclaim areas at the destination airport, but this will differ depending on the airport you are flying in to. Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences. The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. Additional weight will be subject to standard excess baggage charges. All inclusive typically includes 3 buffet style meals in the hotels main restaurant, snacks and locally produced drinks (often during a specified timeframe) for a minimum of 12 hours per day but please note that in rare cases All Inclusive may be available for less than 12 hours; where we are aware of this, it will be stated clearly in the property description. ABTA, 14. : By their nature, cruises often depend for their maximum enjoyment upon the ship reacting to the prevailing conditions throughout the duration of the cruise. If we have to make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. If your holiday is cancelled then we will not take any further Prepayments and we will calculate any refund which is due to you in accordance with the other terms and conditions relating to the cancellation of a holiday. As we ordinarily take Prepayments on a monthly basis, the number of Prepayments (and therefore the amount of each Prepayment) will depend upon the number of months between setting up your Payment Plan and the Balance Payment Date. Assuming . If your holiday is cancelled for this reason, you will not be entitled to a refund or any compensation. Once your holiday has been confirmed we will accept responsibility for it in accordance with these conditions as an Organiser under the Package Travel and Linked Travel Arrangements Regulations 2018. You are entitled to make one name change per booking where you will have to pay only an administration fee of 35 per person, per one way flight. This does not extend to any reimbursement of other elements of your holiday cost. There are no compensation payments payable to those travelling on 'Free Child places', or other free places. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the amendment fee advised. For the avoidance of doubt, Jet2holidays does not accept any liability whatsoever for any additional in-resort services or products highlighted on our website (including the Find Out More pages) or in our brochures, or any losses of whatever nature suffered by you as a result of using the information featured which is provided for information purposes only. Take care before giving your personal information away such as your address and booking details as touts rarely comply with strict data protection laws. You will receive your private transfer voucher as part of your holiday documents 4 weeks before departure, and this details where to meet the local transfer representative in the arrivals hall. In some cases you may find the cost of the meal cheaper, however we regret that it will not be possible to refund the difference. If you booked direct just go in to manage my booking on Jet2 site and go to the very bottom of the page (below all the adverts) and there is a "cancel this holiday" button (highlighted text but not large) click on that and you can cancel online, it will tell . Special requirements You can book car hire as part of the package holiday (for example if you purchase a Jet2villas product, or purchase car hire at the point of booking your package holiday), or you can book car hire after your original package holiday booking. We may feature TripAdvisor ratings of our resorts to help you choose your holiday. Dont run around them; children must be supervised by an adult at all times; dont swim immediately after a meal and never swim when youve been drinking alcohol; when jumping or diving into the pool, check the water depth first and never dive into water less than 1.5m deep; dont jump or dive from any raised features or from poolside furniture; dont use the pool after dark or when closed, even if it has underwater lights. Please contact our Pre-Travel Services team to discuss the charges and requirement for golf and other outsize equipment. We reserve the right to request a fitness to fly certificate. The resort services which we may highlight are provided by persons, firms, companies and other bodies which are wholly independent of Jet2holidays. Further information can also be obtained from the Commission for Aviation Regulation, 3rd Floor, 6 Earlsfort Terrace, Dublin 2, Phone: 01 661700 www.aviationreg.ie. (f) Cancellation - If you cancel your holiday there will be a 60 charge payable in respect of the child, in addition to any charges set out in clause 5 above. This can be confirmed to you on request. Location may also vary from hotels grounds and busy resorts to rural locations. does gopuff accept ebt cards. Occupancy:we provide the holiday and accommodation for those people named on your booking only and have offered the holiday based on the requirements that you selected at the point of booking. (b) Price and charges - The basic flight fare (including all taxes and non-optional charges), one piece of check-in baggage, accommodation and coach transfers if stated form the FREE element of the price. For more complex cases, you may need to complete a medical information form. You may need to arrange a private or adapted (as applicable) transfer if you have golf clubs, a wheelchair or other outsize equipment. If you or a member of your party wish to travel with a battery powered mobility aid you must tell us before you book. (e) In any event, except for clauses (c) and (d) above, Jet2.com will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on their behalf. We will contact you by email and/or phone to discuss. The good news is that you can cancel your holiday with Jet2. Jet2.com'sTerms and Conditions will therefore form part of your contract with us, please seewww.Jet2.comfor details. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. This deposit will be fully refunded on your check out if no damage has been found in the accommodation. Any contract you enter into is with the supplier of the services concerned. Here at Jet2, we offer ATOL-protected package holidays, with return flights, accommodation, 22kg baggage and hotel transfers included, alongside our award-winning flight-only bookings. Fraud The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. Many Jet2holidays packages provide customers (excluding infants) with 1 piece of checked in baggage included in the holiday price, which is an allowance of 22kg. NB this entire clause 11 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. Not every All Inclusive Plus will offer the same service and each package is individual to the hotel so please see website descriptions for full details of exactly what is included in the package. Room occupancies will be shown for individual properties and may vary by destination. (i) a holiday with Free Child availability to one without Free Child availability; or If any payments to you are due from us, any payment made to you by the airline or other service provider will be deducted from this amount. Gas water heaters and appliances - always check that gas appliances are turned off when not in use; never use gas cookers as a form of room heating and always follow the operating instructions provided; indications of a faulty appliance include black marks and stains, lazy orange flames instead of crisp blue ones and excessive condensation in the room. Bed and Breakfast - breakfast is included in the price you have paid for your holiday and will generally consist of a continental buffet style, catering for various nationalities. 21. If holiday is already paid for, I would not pay more money for someone who is not going to be there. Simply follow the link in this email to confirm and complete the cancellation. 23-28 days Never feel that you have to go further than you feel comfortable with; if you feel uncomfortable or in danger, dont be afraid to draw attention to yourself. This may include a decision to change course and, if necessary, to alter the cruise itinerary. Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. First off, head to the airline's website. Extra transfer costs:If you need to book a private taxi which is adapted to accommodate a wheelchair, this may carry an additional cost to you. We will deduct from this refund our administrative expenses incurred. Additional Assistance Jet2holidays, Jet2Villas and Jet2City Breaks are trading names of Jet2holidays Limited. Follow the 4-point National Water Safety Code: Care in the sun - build up the time you spend in the sun gradually; avoid sunbathing between 11am and 3pm; apply high factor sunscreen and reapply frequently; never expose babies under 6 months to the sun and always take extra care with children; remember, its possible to burn in the shade, when its cloudy and while swimming; at the first sign of burning get out of the sun immediately; always drink plenty of water. Where included in our brochure these conditions are correct at the time of going to print, but please see our terms on our website for any subsequent changes which apply. We may use other airlines from time to time and in each case their own terms and conditions and/or conditions of carriage will apply to you in respect of your flights, which may contain additional limitations to liability. The following items are prohibited from being taken into any aircraft cabin as hand baggage; toys/replica guns, plastic catapults, knives (regardless of length of blade), razor blades, scissors, trade tools, darts, metal cutlery, hypodermic syringes, knitting needles, snooker/pool cues, sports bats, self heating drinks/food, cigarette lighters, firearms, or any other item that, in the opinion of Jet2.com, could be used to endanger the aircraft or any of its passengers. We will not pay you any compensation. Please read the arrival instructions on your local private transfer voucher carefully so that you can find your transport easily and start your holiday as soon as possible. Please note that, for safety reasons, emergency exit seats are only suitable for able-bodied adults as the occupants may be called upon to assist the crew in the unlikely event of an emergency. turn off the supply using the tap on the bottle). 42-29 days. Single Rooms a single room or twin for sole use room with 1 or 2 single beds. Its all wrapped up with VIBE your hotel, return flights, transfers + 22kg baggage are all included. After the success of our chartered service, we announce that the first Jet2.com flight will take off in February 2003. You may enter into a Payment Plan at the time when you are booking your holiday or, if you have already booked your holiday, at a later point in time through the "Manage My Booking" section of our website or alternatively by calling our Pre-Travel Services team. 12. Once logged in, simply select "Make a payment". Scuba diving - ensure that you allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). If this option is not suitable for you then you may want to choose specific seat numbers for you and your party. Please note that these are subject to availability. enlightenment yoga in astrology; frangible bullet wound. If we cancel your holiday for this reason, you will not be entitled to a refund of any deposit paid. Travelling with children and minors travelling without an adult: Each booking must have at least one 18 year old (or older) in the party who will take full responsibility for any customers on the booking who are less than 18 years old. You'll have everything you need to search, book, and manage package holidays and flight-only bookings in one handy place. For villas, you will receive an information pack in advance of your arrival explaining details of key collection and car hire arrangements. As a result, facilities may be affected (which may include some facilities and activities being reduced or unavailable). We will hold you and the members of your travelling party jointly and severally liable for any damage to the accommodation, furniture or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. If you do not notify us, it may impact our ability to assist you, investigate the difficulties you have encountered and our response to any subsequent claims upon your return. If we cancel your holiday for any reason other than those detailed in the table above you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). We will not pay you any compensation. With the exception of villa products, multipleFree Child places can be booked as long as there are at least 2 passengers paying the full adult price per child place and each Free Child place is assigned into a different room and there is availability of free child places. You may also need to arrange a private transfer as many of our transfer providers are unable to accept golf bags or other outsize equipment on the transfer coaches. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. thomas university jv baseball; If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Similarly, during peak periods, establishments often experience full occupancy which may result in a livelier atmosphere and slower service. (b) Jet2.com will not process claims submitted by a third party if you have not submitted the claim directly to Jet2.com and allowed Jet2.com time to respond, in accordance with clause 18(a) above. If any delay is over 5 hours you are entitled to cancel your flight and receive reimbursement of the flight element of your holiday cost only. The legal guardian of a customer who lacks capacity may submit a claim to Jet2.com on their behalf. We do not operate a rating system for our villas. g) Please see clause 6 below for the pricing terms and conditions in relation to Free Child Places. We recommend that you recheck your flight times between 1 and 3 days prior to travelling. In some resorts recreational facilities such as outdoor pools/water sport activities may also be reduced or even closed. In addition to your holiday price you may have to pay local city taxes, which will be payable by you locally in resort. Medical Treatment:Please note that where you book a cruise, all medical facilities on board ships are the responsibility of the ship/cruise operator and their availability is at the sole discretion of the ships Master. You acknowledge that all of the terms and conditions contained in those Terms and Conditions and/or 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those Terms and Conditions and/or 'Conditions of Carriage' shall be deemed to be included by reference into this contract; and You can select your preferred seats from the time of booking up until check-in. The quiet is interrupted by the giggles of my excitable six-year-old daughter as a shoal of tiny "tickly fish" nibble gently at her feet. Holiday companies must make their cancellation policies clearer to customers Credit: Getty - Contributor. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. A contract will exist as soon as we issue our confirmation invoice by email or post to the address provided when the booking is made. If you'd like to cancel your booking, you can do this in Manage My Booking by logging in and selecting 'Cancel flights'. Certain holidays may include an Express Transfer, where this is included at the time of booking. The transfer times we give you are a rough guide and do not allow for local traffic conditions, or delays to incoming flights. After you have confirmed a Payment Plan, you may change it by visiting the "Manage My Booking" section of our website. The price of your holiday has been calculated using a predefined standard rate of exchange, Supplements and upgrades are priced per person per night and are subject to availability. The lead name also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes to the booking. Non-availability of the Service for any reason will result in no cash equivalent or entitlement by any person to any benefit, monetary or otherwise. 7. We strongly recommend that you store all money and valuables in a secure place during your holiday. We suggest that you take this into consideration when selecting your departure date. Amount you must pay per person cancelling. There can only be one Free Child place per room on the booking (except for villa products where there can only be one Free Child place per villa). If you (or a member of the booking party) make a further booking while a ban is in force, we will refuse to carry you and you will not be entitled to any refund. This will be displayed at time of booking. It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with clause 12 and, further, assign to us any rights that you may have against any third party in connection with your claim. Login to Shortlists on a desktop, tablet or mobile to book the holidays youve saved at any time. You may: If we are unable to collect any amounts due in respect of a Prepayment, we may add such amounts to the final Prepayment which is due under your Payment Plan. By selecting the Payment Plan, you agree that we may charge the amount of each Prepayment to the credit/debit card (or other payment method) which you used to pay the deposit. 20. Building and development works: Many accommodation establishments and resorts are continuing to develop, sometimes rapidly and intensively, often with little or no advance warning. Jet2.com may request evidence that the legal guardian has authority to submit a claim on the customers behalf. Please note, transfers are not included within a Jet2CityBreaks booking, 10. 70%. Please remember to print off all your vouchers as well as your booking confirmation and your ATOL Certificate. Jet2holidays, Jet2Villas,Jet2CityBreaks, Indulgent Escapes and VIBE by Jet2holidaysare trading names of Jet2holidays Limited. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. These items may ignite by friction; dont place flammable liquids, gases or aerosols in your suitcase; medication should always be carried in your hand baggage; keep your passport safe while youre away as its an important document of identification (always keep a copy). You must therefore regularly check your email account and notify us if you change your email address. Please see clause 6 below for the change of holiday terms and conditions in relation to Free Child Places. Simply follow these steps : To login, enter your booking reference, surname (of the lead passenger when you booked) and departure date. In the event of a faecal accident in or around the pool, please report it immediately; this will assist in ensuring the highest levels of pool hygiene; shower before entering the pool; dont swim (or allow children to swim) if suffering from an upset stomach; a period of 48 hours should be left before entering the pool following a period of stomach related illness; dont change nappies at poolside; wash hands thoroughly after using the toilet and changing nappies; young children and babies must wear appropriate swim wear (e.g. When a booking is made with us, the person who signs the booking form or completes the booking online or by telephone is confirming that they are over 18, have the authority to appoint the lead name on the booking (the person who makes the booking will be asked to choose a lead name for the booking) and accept these terms and conditions. My wife and I booked a bespoke holiday to China last September, to travel in March 2020 from local travel agent, Ocky White Travel. You will need passport details for all travelling passengers to check in online. The basic price of your holiday does NOT include the following which will cost extra: transfers to and from your accommodation if not stated; in-flight meals; sitting together; holiday insurance; any additional charges that hotels or apartments may make for facilities such as cots, minibus services, sun beds, sauna, tennis courts and equipment, porters, excursions, etc. Any such change will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Please make sure you read the terms and conditions of your policy carefully to make sure the cover is right for you. Subject to these terms and conditions, we shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table dhte menu and cannot be guaranteed. Insignificant changes:Sometimes facilities described in our brochure/website may be withdrawn for reasons beyond our control. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here. Double Rooms - a room with a double bed, or two single beds with double bedding. Please note villa check in times are usually 16:00 and check out times 10:00 and usually do not have storage facilities for luggage. If we cancel your holiday 14 May 2020 at 11:39AM edited 14 May 2020 at 11:40AM.
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