Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Never saw it in my life. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. That necklace couldn't have come from me. Just trying to understand. on In order for it to work, sellers must provide proof of item delivery. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. I told them to send it back to me and I'll give them a refund. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The item I sent out was also tagged, this one is not. This scam is a new twist on the offer of overpayment. Am I supposed to follow up with Royal Mail or it is now his responsibility? A buyer happily purchases your item. You are welcome to file claims and police reports. Unfortunately for you, the item is a replica of the one you sent. Before you start your Missing Mail Search, you will want to double check the status of your package. It should not have. Most of them are happy new year banners being returned in Febuary. If not, fuck them and continue onto arbitration per their terms and conditions. Learn the fundamental steps for running an eBay business. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. But they said flat out "we don't mix up packages" and reiterated. I dont understand why he thought that she wouldnt notice? You can always appeal later. This sounds exactly like the issue Im having! How do i handle this? Listen to this weeks podcast to hear sourcing methods from a seller! This is a type of blackmail. You can ask the customer to return the item, but he has no legal obligation to do so. Explain that you used a box, not an envelope, if that is the case. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. But if he has balls to carry on, follow up with post master complaint. How do they sell my exclusive manufactured trademarked product for lees than I do?? So, that explains the different labels and (possibly) the Fragile stickers. They needed his phone number but I did not have it. Buyer sent me picture of something different in the box. Example: The listing said "new," but the item was clearly used. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Defective Item return that is not defective HELP Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit I sent wrong item - Welcome to the Etsy Community Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Should I contact the postal service? Disputing the chargeback can take a lot of time and hassle on your behalf. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. At first, it might seem foolish to pass up a generous offer, but often its a trap. What happens on eBay when a buyer lies saying that they - Quora New replies are no longer allowed. Once they have the code, they disappear and make off with your gift card balance. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Tip The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. I will try to ask the questions? To cancel your order: Go to My Purchases. I guess it depends on whether the item they are sending back is worth paying the shipping on. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. 26-05-2020 Then find one of the facebook groups for sharing scammy ebay users and share his username. I'm based in the UK I had two items sell on the same day, both with InPost delivery. You purchased a specific quantity of an item, but received the wrong amount. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. As seller, here are a few things you can consider before selling to buyer with little or no feedback. I have to take her to court! Sunday Mystery Wall is back! $15 each. - Facebook If the item is sold for more than $750 the item must have signature delivery proof. Sucks!! I responded to the return but Im really freaking out. She got her full refund back and kept the ring! Powered by Discourse, best viewed with JavaScript enabled. Exchanges and Replacements - Amazon Customer Service The one I received is as per the photo. But I would like to reach more buyers. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Once payment is confirmed you ship it promptly. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. 05:49 AM shot goods Gilas Pilipinas Full Sublimation Jersey - edited I sold 4 of the same items. did said person say they woud send you the motorcycle and the title and then you would have to pay? A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Once I listed a new in box item as white when it was really blue. 1. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. I have had my hosting company check everything their end and they say all is correct and working ok. I talked to manager and simply were told nothing can be done. If you play nice, they will just tell you that it's too bad and part of business. Ebay problems: Buyer opened a return and sent back a different item If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I'll have to ask her what she sees different because I know it's the same. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor.
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