A shock or arc blast from a temporary installation can be just as deadly as one from a permanent installation, and either type of installation is capable of igniting a fire if the conductors overheat or an arc is produced by faulty wiring. PUC approval is needed to shut-off elderly 65 or older. https://www.energyandpolicy.org/utilities-disconnect-coronavirus/, table of state seasonal termination protections only, https://psc.alabama.gov/file-a-complaint/, Alabama Public Service Commission General Rules, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, Alaska Administrative Code - Disconnection of Services, https://efiling.azcc.gov/online-services/utilities-complaint-external, Arizona Residential Utility Consumer Office, www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, District of Columbia Municipal Regulations Grounds for Disconnection, www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, State of Georgia Public Service Commission, State of Hawaii Public Service Commission, https://puc.idaho.gov/Form/ConsumerAssistance, History of Restrictions on Winter Disconnection, Idaho Residential Utility Disconnection Factsheet, Illinois Public Utility Act (220 ILCS 5 / 8-206), ity Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions, https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf, https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf, owa Utilities Board - Utility Service Questions Brochure (2018), www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint, Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.maine.gov/mpuc/consumer-assistance/faq, www.maine.gov/mpuc/consumer-assistance/file-complaint, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service, www.michigan.gov/mpsc/consumer/natural-gas, www.michigan.gov/mpsc/consumer/electricity, www.michigan.gov/mpsc/consumer/complaints, Michigan Public Service Commission Fact Sheet, https://mn.gov/puc/consumers/shut-off-protection/, https://mn.gov/puc-stat/documents//pdf_files/011566.pdf, Rules and Regulations Governing Public Utility Service, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, https://psc.mt.gov/Consumers/Request-Assistance, Administrative Rules of Montana (ARM) 38.5.2505, https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, State of Nevada Public Utilities Commission, New Hamphire Public Utilities Commission - Winter Disconnection Rules for Electric and Gas Customers, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, New Jersey Administrative Code 14:3-3A.5, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, Protection from Electric and Natural Gas Connections, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, According to the Responsible Utility Customer Protection Act, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, Responsible Utility Customer Protection Act, https://ripuc.ri.gov/consumer-information, https://ripuc.ri.gov/consumer-information/how-file-complaint, www.psc.sc.gov/consumer-info/file-complaint, 20:10:20:10. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. PUC approval is needed to shut-off elderly 65 or older. New Jersey Administrative Code 14:3-3A.5 Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Customer must enter into a deferred payment plan if termination is postponed. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. 10K - 2021. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) All residential customers can have power restored with a down payment. During the heating season, a utility may not ask for a security deposit. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. All residential customers can have power restored with a down payment. However, if you're moving to another APCO address, use our transfer service form. Regulated utilities must get PSC approval for disconnect. New Jersey Administrative Code 14:3-3A.2(e)(3.) Required Internet Posting | This online function is currently only available to residential customers. To report an outage, call AEP directly at 1-800-277-2177 or visit the American Electric Power Outages and Problems webpage. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. Find a source of cascades pointe, and service hookup, sufficient to tat perfect aep service and. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Allows customers to extend payment of pre-existing arrears beyond 12 months. Residential customer deposits are based on the average monthly bill for that location or one-twelfth of the annual estimated total billed amount. If you have forgotten your security code, please call 800.672.2231. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 Consumer line: 208-334-0300 or 800-432-0369. Temperature. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. Protection for customers entering payment plans; special notice and links to assistance agencies. However, smaller water, gas, electric and wastewater providers can start cutting off services again after Aug. 30 when the state's current moratorium expires. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. Prohibited from disconnect if customer agrees and adheres to payment plan. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. When you opt in, we automatically fill in your ID from then on. Were putting our energy to work to make the future brighter and boundless for us all. If you do not remember your login credentials, please click here. The medical certification may be renewed by the proper medical person every 30 days if illness persists. Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. No disconnect if customer agrees and adheres to payment plan. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. No disconnect if illness would be aggravated, need statement from doctor. Medical certification can be renewed once within 120 days. is aep disconnecting service - Brodebeau.com Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Upon close of the sale, Liberty will acquire AEPs Kentucky operations by purchasing all the stock of Kentucky Power and AEP Kentucky Transco. To avoid unauthorized access, youll still have to enter your password. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Consumer line: 800-992-0900 Ext. With an AMI Disconnects will resume for residential customers in Virginia on January 11, 2022. Mid-Winter Rule: From January through March, residential customers who are unable to pay the full amount of their utility bill may qualify for the mid-winter rule which prohibits disconnection of service. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Certification may be renewed another 42 days. Must allow customers to pay balance over next 6 months after winter moratorium. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. Customer must pay bill in installments within the next 90 days. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. 30 day disconnect delay if detrimental to health, must have physician certification. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). No disconnect for elderly or disabled when temperature is >95, or medical emergency. You're in the right place. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. AEP Central: Service Area, Energy Rates & Providers in Texas LIVE: Utilities that have and have not suspended disconnects amid COVID-19 Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . State Disconnect Policies | The LIHEAP Clearinghouse - HHS.gov No disconnect if customer agrees to deferred or extended payment agreement. Temporary Service - AEP Grants have been made to nonprofit organizations across the AEP service area. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Consumer line: 225-342-4404 or 225-342-4999. How do you complete the tutorial on GTA 5 Online? Consumer line: 866-380-9816 or 919-733-9277. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. Our simple transfer service makes it easier. Contact AEP (Subsidiary of American Electric Power Company, Inc.) Appalachian Power Co.s (APCo) ratings reflect the companys integrated electric utility asset base and credit supportive regulatory environment in Virginia, along with the somewhat restrictive environment in West Virginia. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. However, if you're moving to another AEP Ohio address, use our transfer service form. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. Rhode Island Public Utilities Commission (. Use of this site constitutes acceptance of the AEP Terms and Conditions. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Moving to your next home can be exciting and stressful at the same. You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. AEP Ohio, a unit of American Electric Power, delivers electricity to over 1.5 million electric meters, serving homes, businesses and industries in central, southern and northwestern Ohio. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. 30 day disconnect delay with medical certificate, may be renewed 2 times. Report a Problem. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection. Consumer line: 800-922-1531or 803-737-5230. The 30-calendar day delays may be consecutive. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. Choose an option below: AEP Energy is a competitive retail energy provider for over half a million customers.