New technology and new devices will always have some problems for many users. Good question. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. 1-800-MY-APPLE, or, Sales and Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. How to set up Hue sync box | Philips Hue US So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Your Hue lights can now sync to those while the signal is passed through to your TV. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Honestly considering a return. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Refunds. The images are in Dutch and have not much meaning other then . The Philips Hue . Some of our partners may process your data as a part of their legitimate business interest without asking for consent. 2- Connecting directly to TV without using Hue Sync Box. Delete this folder. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. It was the only thing that worked for me after hours of trying. Yes I've tried everything you mentioned on your comment. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Hue uses these connections to create their "surround lighting" experience. What is different about the Apple product that it doesnt work? To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. I am using a DisplayPort to HDMI cable. company number 03997482, registered in England and Wales. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. For example, HDMI 1 could be the name of your gaming console. Smart Plugs and Your Home: Is Radiation a Silent Threat? Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Reddit and its partners use cookies and similar technologies to provide you with a better experience. There you have it! This folder will have sub-folders for each application. While they both can work together, you dont need one to run the other. Additionally, it may be worth contacting Philips Hue Support. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. TV signal drops until I reopen the Hue Sync app. So you should consider a couple of things like your WiFi connection. All you need to do is rollback the version of the Hue Sync app you are using. For some problems, it is difficult for you to find solutions online. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube With our lights, sensors and switches, you can make your house the brightest home on the block . However for some users, they dont understand the charm in a practical moving watching experience. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. However, it just supports 60Hz inputs currently. For some problems, it is difficult for you to find solutions online. I have listed six methods for your issues. I was going to send mine back as I couldn't get it working properly all the time. Hue Play HDMI Sync box | Page 22 | AVForums Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Really, I'm the first to have these issues? Looks like no ones replied in a while. Can Philips Hue Control Other Bulbs or Normal Lights. Lets hop in! Some users reported that the app would lose connectivity as often as once every hour. Aug 25, 2020 7:50 PM in response to jdo_apple. Philips Hue Verified account @tweethue. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). What if rolling back the upgrade doesnt do the trick? I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. My Nvidia shield pro works brilliantly . If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Im looking to get into Hue lighting for the first time to go with my PS5. All postings and use of the content on this site are subject to the. There are two of the biggest problems for it. Press the button on the Hue Bridge. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. But you should ensure a steady internet connection for your Hue Sync Box. Mine especially has issues with Dolby Vision. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. I don't get it. Seems like after the last box update nothing is working it's been a while now. All rights reserved. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn How to Get Dolby Atmos to Pass Through Hue Sync to There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Lets go through some of the most common bugs and how you can fix them quickly and easily. Joseph_S. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. I don't seem to have Dolby Atmos though in Netflix? 4. I turned off the HDMI inactive for 20 min setting and this stopped it. 9. Related Reading: Is Philips Hue Z-Wave or Zigbee? The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Does your eye start adapting? You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Hello, I am James Beetie and I am a bit of a self-confessed nerd! JavaScript is disabled. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? So almost every software or App will release patches for the upgrading. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Yes, but it only recognizes when it is HDR. Of course, many people still like it very much. Turn off Dolby vision when using sync box works. It should display a wide range of software and apps installed on your device. ask a new question. Save my name, email, and website in this browser for the next time I comment. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. It's pretty simple to set uphere's how. Uninstall both Hue and Hue Sync app and reinstalled them. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Is that the issue? Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. 5. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. PLease see my previous comment for more details. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? It requires an HDMI input and Smart TVs dont output the video signal. Apple may provide or recommend responses as a possible solution based on the information Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. I cant think of any big issues. Dolby vision wont work correctly on my 2016 LG Oled C6. If the apps data files get messed up, the app can start having performance issues. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). I have also gone through some research and come to some conclusions. How to Set up a Philips Hue Sync Box with a TV - How-To Geek document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Scroll down and tap on "HomeKit". However, how to do if the method doesnt work? All Rights Reserved. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Or experience the music that you are listening to transports you to a different universe? Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? I dont have either of those options visible in my Apple TV settings when Im told that I should. omissions and conduct of any third parties in connection with or related to your use of the site. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Enter the password for your Wi-Fi network when prompted. 3. Wait 30 seconds. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. These devices allow you to have your Hue smart lighting react to music, movies, and video games. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. Website copyrighted Smart Home Winner 2021-2023. I have these issues as well. First, download the Hue Sync app for your iPhone, iPad, or Android device. Philips Hue on Twitter Philips Hue on Twitter I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. I will list some issues to see if you have had them. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. *Dolby Vision Enhanced Compability turned on (Hue Box)? So you can reinstall your previous version and uninstall your current version easily. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. All this fix does is force the Philips Hue app to repopulate its own data files. All Rights Reserved. Similar to the previous one, this one is also easy to solve. Smart Home Point 2019-2023. Can It Support Both?! Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. If the AP is the reason that causes the connection issues, so how to fix it? From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Who knows? Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Here are a few of the most common issues with the Hue Sync app. This is another one youve probably already guessed the solution for. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Losing Signal While Using Secondary HDMI Ports. User profile for user: Philips Hue Sync app unable to display lights : r/Hue Philips Hue Sync - Apps on Google Play The last step is to install the new Sync app on your Mac or PC. Cmcruz32, User profile for user: Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Questions and Answers: Philips Hue Play HDMI Sync Box Black 555227 Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. I have the same problem if I use apple TV straight to the TV. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. All you need to do is connect the HDMI port to the primary slot in your TV or media system. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. This website uses the TMDb API but is not endorsed or certified by TMDb. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. These are devices that boost the range and performance of your Wi-Fi router. I think almost everyone will like to watch movies, listen to music and play games. This method has helped many people solve connection issues. See all the updates weve made to the Hue sync box to improve the surround lighting experience. I just couldn't get a decent effect with the light bars. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. There is already the way of entertainment in our modern lives. Even video games they feel like theyd be too distracting. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. ADD UP TO 10 LIGHTS. UU. This is because more users prefer the app over the box. Other users have experienced problems with the app related to how it stores data on your PC. Press and hold the power button on the Hue sync box. The Lifespan of Smart Plugs: Do They Have an Expiration Date? (2 ways), Are Philips Hue Bulbs Bright Enough? An example of data being processed may be a unique identifier stored in a cookie. (6 Safety Tips). New owner. Hue Sync app shows no signal detected : r/Hue - reddit Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Hue Play HDMI Sync Box No Signal Detected : r/Hue - Reddit You are using an out of date browser. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Connect it to your TV and HDMI-connected devices to. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Select your Wi-Fi network and tap Connect. Luckily, there's an easy way to fix this. Going to this page you will see the Hue Sync boxes that are available. So have you ever felt like you want to step into the world of your favorite video game? The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: