If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. If you continue to miss appointments for repair work you may be charged. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. 4 0 obj You can create a free account to post activities, services and promote organisation working in Gateshead. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Top Jobs in Gateshead, England. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Complain about council or housing association repairs <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> % Your Employees Portal - Gateshead Council However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Youth justice services: North East and Cumbria - GOV.UK Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. : 50K - 53K. Gateshead gardener's fury as garage roof plants itself in her flower Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. It is also possible to claim for any damage that may have been caused during repair works. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Gateshead. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. I have to tell you, this week I have had four complaints that have been going on for two years. Reporting repairs Home. <> 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. For further information please contact the Involvement Team by: Civic Centre Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. stream Wednesday 2nd November 2022. Office 3750 To access this support or speak to an advisor, contact Business Gateshead today. You can also include claims for loss of earnings and care costs if necessary. endobj This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Wherever possible we will place the order immediately. To keep up to date, why not follow us. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. 3 0 obj Repairs update - Housing Team at Gateshead Council | Facebook Some of these repairs need to be inspected before the repair can be done. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. View details of your former and current tenancies including rent statements and repair. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. We have guidelines on how long different repairs should take. Our housing offices are currently closed to the public. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Homepage for Gateshead Councils Benefits and Council Tax information If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Internal deterioration such as damage to carpet, walls etc. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. As a council housing tenant, you are entitled to a good standard of living. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. The report found the repair centre's ability to handle calls was deemed 'critically low'. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. However, our partners are continuing to deliver a series of . We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Time to have your say on the future of our leisure service. Equipment services :: South Tyneside and Sunderland NHS - STSFT Business advice and support - Gateshead Council If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. about Our Customer Scrutiny Panel needs you! Section Manager - Repairs - Gateshead Council - North East Jobs At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. <> Planned repairs usually need an inspection before work is done. She added: "Someone has got to own it. Home Group | Watergate Court, Gateshead Thursday 26th January 2023. 1 0 obj You should report any damage to your local housing office. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Housing Repairs and Maintenance Service Gateshead - Government Online Repairs - Gateshead Council Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. My Housing Account - Gateshead Council Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Gateshead Council aims to complete the backlog by late March next year. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Metropolitan Borough of Gateshead - Wikipedia If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. There's also additional service charges from 115.85 a week, this cost is eligible . We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Failure to do so could give you grounds to make a council house disrepair claim against them. I have got this complaint, they monitor it and see it through to the end. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. We would not replace all items, only the ones that are required. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. If we miss an appointment and we didn't contact you, please contact us. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing.