If all of them work normally, then you need a new charger. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. If your Gotrax hoverboard will not turn back on you are experiencing an issue. I am on the hook to pay for shipping to send back their poorly made products. This is the best method to factory reset GOTRAX GXL V2. First, plug in your charger and make sure that it works before continuing. Since battery indicator has 4 bars, easy to do the math. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. No. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. 0000002170 00000 n
As you can see here I was able to do it with my fingers. Further, the locking pin is completely . Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. %PDF-1.4
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Bolts provided are rusted - poor quality control. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Fix Water Leaking From Air Conditioner. This may be caused by several factors, but luckily there are solutions to all of them. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Of course, you could also have an issue with your battery. Gotrax recommends 3-4 hours for charging time. Can you please tell us how we can improve this article? It is possible to check the voltage of your battery using a voltmeter. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . This is a few specific actions that act as a reset for your board and can fix many common issues. 0000256654 00000 n
E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! 0000013506 00000 n
Troubleshoot common issues with your gotrax hoverboard with our handy guide.
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The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. New Safe Step Technology - Both feet must be placed on the . Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Always be sure to consult the . If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Front wheel cover scraping wheel - easy fix but annoying. Gotrax is known for adapting its electric vehicles to the needs of consumers. {k-m3gKjx Apr 15, 2021 51 4.7 out of 5 Stars.
GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 - YouTube Is a fire hazard. Did you find it helpful? Of course, with any new or growing technology there are often hiccups along the way. Turn the key or power switch on and engage the throttle all of the way. Back wheel cover scraping tire. This scooter is giving a E3 Error code and the manual simply states to replace the console.
Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does I tried these fixes and the problem got solved. The speed of the GKS kids scooter is locked at a safe but fun 10mph.
If the wheel spins only when the battery charger is plugged into the scooter then the . rider weight: 154 Lbs.
GOTRAX GXL-V2 ELECTRIC SCOOTER User Manual - Manuals+ If that doesn't work, email support. This was fixed with the company sending a replacement tire. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Store the screws and hook in a safe location for later use. Please contact our customer service team if you are experiencing problems or need more detailed information. This is a few specific actions that act as a reset for your board and can fix many common issues. A fully charged battery will have between 36 and 42 volts. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. In removed the old handle bar and battery and installed new one. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. These models of e-bike only feature an LED Display. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. All night charging leads to 15 minutes of riding. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Visit the Gotrax . Gotrax scooter not charging? Find your product below and click the link to be directed to the specific information for troubleshooting. If your charger does not turn green when you plug it in, your problem may lie in your charger. Related: Mobility Scooter Battery Losing Power Uphill Fixed. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. GOTRAX - F5 Electric Bike . The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Make sure the petals are level with each other and on a flat surface. In addition, I now have the old lithium ion battery I need to figure out how to dispose. error:
PDF COMMUTING ELECTRIC SCOOTER - Monster Scooter Parts TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Install the locking hook and the two screws into the head unit. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Hold down the power button for 10 seconds. Check the fuse or circuit breaker. An awesome member of our community made this guide. Include an image for extra impact. Kid really loved the speedometer and the cruise control feature! For example, only standing with one foot on your hoverboard can cause some models to beep. Now you are finished and ready to test your work. But, as soon as it worked for quite some time, it started showing various problems. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. They cannot show error codes. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. The BBB's grade of "F" still . Of course, with any new or growing technology there are often hiccups along the way. Recommended rider age . Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. I have updated my review from 1 star to 3, and will update again . 0000007190 00000 n
When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. There are many possible reasons why your Gotrax hoverboard is not balancing. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. In this video we take a look inside a GoTrax G2 Scooter. Scary at first. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. I continue to struggle with GOTRAX's customer support team. Tighten the screws firmly. 51 reviews. This is one of the most common problems we hear about, so it's always worth checking first. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Has been extremely slow to respond with replacement parts. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. The odometer illumination was bright. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Repair frozen GOTRAX GXL V2. Find your product below and click the link to be directed to the specific information for troubleshooting. 0000002509 00000 n
2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Down a hill I got up to 19 mph on the speedometer. Motor stutters with rapid jerking and wont go.. possible motor failure. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. What did the brake pad rubbing sound like? The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Has refused refunds. If it's not been used for a while, it might need charging. Has expected us to be scooter technicians to diagnose the problems. Please Note, some electric scooters share error codes.
The GOTRAX Electric Bike Troubleshooting Guide The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. If you can not grip the top with your fingers use a pair of pliers to assist you. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. - Easy fix. If the scooter works after disconnecting the brake switch then the brake switch is defective. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Set the battery to the side for disposal. This issue is new and is being looked at now.. So far I've got about 60 miles on it. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. . 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Weight: 17 pounds.
Gotrax GLX V2 Folding Issues | Fix for Opening or Locking Issues . Powered up the scooter. Contact: kevin@ocproscooters.com or text: 714-420-1311. 0000008779 00000 n
2) You are using an outlet with a higher voltage than what is recommended for fast charging. *You may need to perform a recalibration up to three times to fix your issue. GOTRAX. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Yes You will see the LED lights start to flash. Roller Blades/Bikes. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. If you find any damage, replace it immediately. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Using caution, grab the top of the battery and begin to lift it out of the tiller. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If there is, youll need to buy another one and replace it. Reply, Took mine to the local bike shop. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. There is no doubt that hoverboards are a popular and fun way to get around. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. When GOTRAX GXL V2 display is blacked out you can release Power Key. You may want to check your fuse box to see if any fuses are blown. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. The motor does make some noise when first accelerating but goes away. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) In this video we take a look inside a GoTrax G2 Scooter. We'll go through each electric scooter and the error codes that occur. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Power completely shuts off while riding. I didn't realize my tires were about half the recommended psi. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. You can contact Gotrax to get more information, talk about your warranty or learn about repair options.
The GOTRAX Electric Scooter Troubleshooting Guide