My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 2 users liked/thanked this post: BT are blocking the complete domain which the sender is sending from. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. RobbieMac. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. on I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop.
This amount includes applicable customs duties, taxes, brokerage and other fees. I am using the Outlook app on a Samsung phone. Your post does not go to BT. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. . They forecast a response within 72 hours. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Sending or receiving email. 15h24. It is they that should investigate why other email providers don't have this problem. 14h56, on If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Any suggestions please, User profile for user: mingoslkd, call You can usually find the option to redirect in the inbox settings of your old email account. Customer: replied 2 years ago. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 19-12-2022 So it seems to be something between Android and BT Mail. 21h18, I have got my email working again. If you click on them we may earn a small commission. 26-08-2021 14-07-2019 on While members are not getting emails, they do appear as posts on the Google Groups page. 19-12-2022 I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Doing so can save hundreds of pounds. PaddyB. 26-08-2021 Have you had the chance to try the steps in the article below?
Emails to btinternet are blocked - how can we fix this? - BT Broadband What do I have to change to make my emails send? Page 1 of 2 1 2 Last The article below can help if you do not have any other user account to test with.
Fix a problem | BT Help However, give yourself enough time to smoothly switch over and you may find it is worth your while. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Using webmail? Looking through previous posts I see this has been a regular problem. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. 15h27, on 17h25. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. 11h05. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Terms and conditions of the sale . for DISH Protect Silver unless you call to cancel. I can take the same message and copy it into gmail and send from there and it gets through with no problem. on Accounts that are inactive for six months . Why? [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Virgin Media says email accounts are only available to current customers. BT Email - best practices for postmasters and senders of email | BT Help, on So, I did checked around it seems that smtp is not working. The account I am using is Gmail (the google mail). If that doesn't fix the problem, see the next section. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. We receive the following message when we try to send from our Mac. They must realise that they have a dreadful name. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Switching email address if you have never done so before can feel like a daunting task. Then power on the phone and iPad and tell me if it still has the problem. on My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. I can receive emails. provided; every potential issue may involve several factors not detailed in the conversations For those that aren't arriving, things obviously get a little more involved. Hopefully, we can get this resolved quickly. Log out of your email account then, Using an email program? At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . You can send and receive messages, but not actively manage the account. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 11h33 We do not allow any commercial relationship to affect our editorial independence. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Many customers find the BT community forum is a great way of getting help. 2 days ago I suddenly stopped being able to send emails and get the message below. 26-08-2021 Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Our Gmail accounts work on all our devices. By coincidence(? https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. I have cleared cache and data. Sadly not the same as my experience. Announcements, Guides & Community Updates. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. If you're having problems, try logging in to webmail. So hardly time for a timeout to have occurred. 10-07-2019 We appreciate you reaching out to us about Mail. 4) Send an email to your main contacts to let them know your new email address. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. I know it exists because I can pick it up on ios and via BT Webmail. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning.
Emails from BTInternet.com not being received in Mail Neither of these has solved my problem. I have the exact same problem. omissions and conduct of any third parties in connection with or related to your use of the site. on It takes a while to get a reply from the Postmaster but they will respond. You can send and receive messages, but not actively manage the account.
Emails from btinternet.com addresses not received. - Plusnet @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have a group of 14 people set up under Outlook 365. Last week I phones an advisor with a somewhat similar response. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. It's reassuring not to be alone. In my view, the Postmaster group are doing it the wrong way round. Thanks for the examples that have been provided so far. After some trial and error I found that btinternet was objecting to my "signature" containing a link. P.S. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. We have received reports that emails to btinternet.com email addresses are being blocked. 9h25 Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. only. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. I have entered the SMTP and IMAP details correctly but it still won't send. Don't forget online banking, streaming services and social media accounts. Also one of the two that I received recently was sent in December. I also feel slightly better I am not alone. By
There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 'I have always used the same email address,' says Dave, 79, from Cambridge. That helps us fund This Is Money, and keep it free to use. 6h21. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. 25-08-2021 I have a recent problem with my email service. If I go into iCloud web page, then I can send and receive as normal.
Please update the server configuration to continue connecting to this account", with the option to cancel or update. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. The accounts work on BT Webmail, both to receive and send. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Rachel Rickard Straus, Financial Mail On Sunday
I cannot find an obvious way of asking bt about this! Email: timforrester@btinternet.com. Copyright 1995-2023 eBay Inc. All Rights Reserved. We do not write articles to promote products. The whole ISP domain is blocked. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. You should however check that your email clients are using the correct settings as per this link. We repeated the test and the same thing happened. 6h00. There'll likely be four of these, two from BT servers and two from Plusnet servers. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 23-04-2021 The problem is also affected by the addressee. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Policies vary between broadband providers. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. MisterW, bobpullen. 26-08-2021 Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. This started suddenly about 5 or 6 weeks ago. 23-04-2021 btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Send yourself a test email. I can send test messages to my iCloud e-mail but not other addresses. About 4 days letter I get a reply saying the message could not be delivered. on What can be done to fix this problem please? 09-07-2019
Solved: btinternet email server refusing to send outgoing - BT Having the same problem myself today - unable to send emails from my @btinternet.com account.
I exited and restarted Mail and was then able to send emails again. 16:52 EST 04 Mar 2023 Below is an article to help guide you through the process. This isn't just a small delay. 14h08. This site contains user submitted content, comments and opinions and is for informational purposes by If not, how do we get a moderator involved? A workaround would be to use another SMTP - for example gmail if you have a google account. 13h37, on None of the posts I have seen are the same as my problem however. 14h00, on
Solved: Unable to send email from Outlook app - BT Community 23-04-2021 I've got a "failed delivery message". If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. This sounds fiddly, but isn't necessarily. We have received reports that emails to btinternet.comemail addresses are being blocked. I have it in a notepad file as well if that makes it more readable. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Emails from btinternet.com addresses not received. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. This is NOT 'A solution'. Thanks Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Go through and update your details for each one with your new email address. 23-04-2021 It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates.
Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and 23-04-2021 I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! 19h32. 'All of my contacts have it. I can send & receive the bt emails using the Samsung mail app. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. 14-07-2019 I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. BT allows former customers to access a basic form of their email account for free. Thanks for the super fast analysis and reply. 18h40.
Outlook.com not sending emails to btinternet email addresses on As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. If I changed my email address I would be bound to lose something important. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. What can we help with? 14-07-2019 Something went wrong. That is because he has a Virgin Media email address, which would be deleted if he switched away. Thanks for the suggestion. on The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Thank you anyway. BT L1 agent wasn't able to resolve and it has been passed to their email support team. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. BT internet email problem Hi.
Unable to send mails to btinternet addresses - Plusnet I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. I consistently receive this warning:whenever I try. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Do other emails they send get to where they need to go? This has made me want to look a bit further and so I found the Community. Today all of our emails addresses would receive, but not send. If not, how do we get a moderator involved? I can take the same message and copy it into gmail and send from there and it gets through with no problem. Townman, Gandalf, anneoconnor. Many have had the same address since they first went online many years ago. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Problems with email. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. 15h04. 23-04-2021
I can't send emails from my btinternet account on my iPhone BT Mail | @btinternet.com | Cannot send mail - BT Broadband Please check your email settings. This was a pain, but I went along with it or else I couldnt use email. You may have to register before you can post: click the register link above to proceed. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out.